Legal
Terms of Service
Last updated: 1 September 2026
Engagement
Services begin once a proposal is accepted and the first invoice is settled. Deliverables, timelines and reporting cadence are those set out in your proposal, which forms part of these terms.
Fees and billing
Package fees are invoiced at the start of each cycle with applicable GST. Advertising budgets are paid by you directly to the advertising platforms and are not part of our fees.
Client responsibilities
Timely approvals, access to accounts and pages, and a responsive point of contact for enquiry follow-up materially affect results. You confirm that any credentials, claims or before-and-after material you supply are accurate and permitted for use.
Ownership
On full payment, creative assets produced for your practice are yours. Our internal frameworks, templates and the Medifly CRM platform remain our property and are licensed to you for the term of the engagement.
Term and cancellation
Engagements start with an initial three-month period and continue month to month thereafter, cancellable by either side with 30 days' written notice. Work delivered up to the exit date remains payable.
Still Have Questions?
Talk to a Medifly strategist about how we work, what we report, and what your practice can realistically expect.